Look, we get it. Life happens, things come up. There will always be times when you need to reschedule your Metafy session. Here’s a quick overview from the User side.

When you purchase your Metafy session, you’re prompted to pick a date and time before you complete checkout. Once you complete payment, your date and time are submitted to your Metafy Partner for confirmation. During that limbo state, when your appointment has not yet been accepted by your creator, it's considered pending. It cannot be canceled or rescheduled when it’s in a pending state.

If your Metafy Partner doesn’t accept your request, your purchased session expires but you are able to schedule again. This means you still own it, you just need to pick another date and time and submit it to your creator. Note that if a booking request isn't accepted within 48 hours, it automatically expires and stays unscheduled until you send a new request.

If your Metafy Partner accepts your booking, your lesson is scheduled. You’re all set, and you’ll get reminders to make sure you don’t miss it.

Here’s the part about Rescheduling: Both redeemable and scheduled bookings can be rescheduled. Simply locate them in your Sessions list and hit the Reschedule button. Please keep in mind that some Partners have rules about last-minute cancellations. It is not possible to cancel a session without rescheduling it, although if a Partner doesn’t accept a rescheduling request, it effectively goes into an unscheduled state.

If you wish to cancel this purchase because your creator is unresponsive, please contact our team at support@metafy.gg.