Life happens. Whether your schedule shifted or you just need more time to prepare, here’s how to reschedule or cancel your Metafy session.
Step 1: Go to "My Stuff"
Click the My Stuff icon (top-left corner of the page), then choose “View all” under "My Sessions.” Find the session you want to change.
Step 2: Choose What You Want to Do
To Reschedule:
Click the yellow “Reschedule” button.
A calendar will pop up showing your coach’s available slots. Pick a new time that works for you.
Confirm the new time.
To Cancel:
Click the ... button on the session card.
Click “Need help or want to cancel?”
This will prompt you to send a message to your coach or creator explaining why you’re canceling.
Step 3: Wait for Confirmation
Your coach or creator will get notified when you reschedule or cancel. If you’re rescheduling, you’ll get a new confirmation once they accept the new time.
📣 Why You Can’t Cancel Instantly
When you book a session, your Metafy Partner sets aside time just for you. They may prep materials, plan feedback, or block out that time in their day. That’s why canceling isn’t automatic—you’ll need to send a quick message explaining your reason. This helps our Partners stay informed and keeps things respectful on both sides.
If they're not responding or you’re unable to reach them, email support@metafy.gg or message us on Discord. We’ve got your back.