Look, we get it. Life happens, things come up. There will always be times when you need to reschedule your Metafy session. Here’s a quick overview from the Partner side.

Users are asked to book their sessions at the time of purchase, although in the case of bulk purchases, they are not required to do so. You receive their payment at the time of purchase, regardless of the status of the booking.

Once you receive a booking request, your options are to accept it, which confirms the appointment, or request a reschedule. Technically you can also ignore it for 48 hours, which puts it back into a redeemable state. Your student still owns the session, it’s just not scheduled. Ignoring a booking request is not recommended, because most students will assume you are inactive, if you do so. The best strategy here is to make sure your Availability is set up correctly, get your calendar synced, and accept bookings as quickly as possible. You have the option to set yourself as 'AFK' if you are unavailable for live sessions.

If you need to Reschedule: Once you’ve accepted a booking appointment, you can click the Reschedule button on the session detail at any time. This triggers a notification that is sent to your customer, asking them to reschedule the booking. Because your calendar is synced to Metafy and the student’s is not, scheduling requests must always come from the student side.

Your customer will then be able to choose a new date and time from your calendar. Make sure your availability is up to date to reduce the back and forth requests between you and your customers. This will create friction that may lead to cancelation.

If you’d like to steer your student toward a specific date and time, message them. Keep in mind that hitting the reschedule button doesn’t cancel the current booking, it just pings your student.

If you just want to Cancel: At Metafy, the term Cancel refers to not just unscheduling a booking, but deleting the purchase completely. Cancel is a function of the Refund flow, which you access through your Studio. Refunding returns a Student’s purchase price in the form of Metafy credits, and Canceling deletes the session from existence. Don’t make the mistake of refunding an unused session without canceling it.

If you really, really want to unschedule a purchase but want your student to still own the session, ask your student to reschedule. When they do so, just let the 48-hour window pass without accepting the booking. The session will go into a redeemable state.

Exception: Unless it’s part of an old training plan that was converted in the site update. Those sessions are like middle schoolers: They self-destruct if they’re not accepted.