Our official Refund Policy is as follows:
If you have purchased Coaching Services and have not attended a coaching session or otherwise utilized the Coaching Services, you may request a refund within 30 calendar days from your date of purchase (the “Refund Window”) by contacting Metafy at firstname.lastname@example.org, in which case Metafy will refund the Coaching Fees and Platform fees to your original payment method. If you have not utilized the Coaching Services and request a refund after the Refund Window, Metafy will refund the Coaching Fees and Platform Fees to your account on the Service as credit which can only be used on the Service. In the event you are unhappy with the Coaching Services that you’ve received and would like a refund, please contact Metafy at email@example.com and Metafy may in its sole discretion provide a refund.
In other words:
Refunds are done on request, not automatically.
To request a refund, contact Support as follows:
Refunds include platform fees.
If a lesson (live session or replay review) has taken place, it is not eligible for a refund.
With Training Plans, the completion of any lesson in that plan makes the purchase nonrefundable.
Refunds can be either in the form of Metafy site credit or a refund to your credit card or PayPal, but:
You can only receive a credit card or PayPal refund within 30 days of your purchase.
If the 30-day window has passed (or if you prefer), you will receive your refund as site credit.
If there has been a problem, let us know. We want you to be happy. Please keep in mind, however, that we are limited by the terms of both payment services and our Experts’ return policies.