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How Do I Cancel/Reschedule my Lesson?
How Do I Cancel/Reschedule my Lesson?

How to handle cancellations and time conflicts.

Jesse avatar
Written by Jesse
Updated over a week ago

You can reschedule a Metafy lesson through your Metafy Dashboard. Booked sessions are listed at the top of your Feed, and you can also access them via your notifications. To reschedule a booking, click the greater-than key for that session, then select Reschedule Session to request a new date and time. To cancel, choose the three-dot menu and select Cancel.

Please note that if the Pro doesn’t accept your booking within 48 hours or by its scheduled date, the unit will become redeemable so you can reschedule. If you’d prefer to have a refund, either to your Metafy account or your original payment method, please contact Support.

If your Pro has a cancellation policy configured, you may need to pay 50% of the session price if you’re attempting to reschedule within 24 hours of the originally scheduled start time:

If you’ve had to reschedule multiple times because a Pro is unresponsive, please contact us. You can leave us a message here in Help chat, drop an email to Support@metafy.gg, or let us know on Discord.

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