⏰ First: Check the Time
Double-check the time zone on your session confirmation. Metafy automatically adjusts times to your account's time zone, but it never hurts to confirm on your settings.
🙈 If You Missed It By Accident
Message your coach or creator right away through Metafy chat or Discord. Let them know what happened and ask if they’re open to a reschedule. Some Partners may offer flexibility, especially if it’s your first no-show.
👉 Pro tip: A sincere message goes a long way. Let them know you’re still committed.
✅ If the Session Was Marked Completed
Metafy Sessions are marked completed when the scheduled time passes so if you miss it, it is considered used and is therefore, non-refundable. Partners are not required to reschedule missed sessions, but many are open to it if you reach out promptly and respectfully.
If they are unresponsive or you feel something wasn’t handled fairly, contact support@metafy.gg. We’ll take a look.
✍️ Avoiding No-Shows in the Future
Set a reminder on your phone or calendar.
Link Discord and turn on Metafy notifications so you can get session alerts.
We get it—life’s busy. If you miss a session, just communicate. We’re here to help you get back on track.