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Video Upload Issues

Having trouble uploading your video for a Replay Review?

Jesse avatar
Written by Jesse
Updated over a week ago

If you’re experiencing slow upload times as you add videos to your Media Library for review, there are some things to keep in mind.

  1. There are two phases to the upload process. There is the upload itself, which you can track by the onscreen progress bar, and then there is the processing phase afterward.

    • Your upload time will vary widely based on your internet speed, equipment, the traffic on your connection, etc.

    • Allow at least as much time as it took to upload your video, for processing. So if your upload took 10 minutes, allow another 10 minutes after that for your video to process, before you can edit it or submit it for review.

  2. There are several factors that can affect your upload speed. In order to maximize your chances of a speedy upload:

    • When possible, use a wired (rather than wireless or data) connection. Wired connections are more stable and steady.

    • Discontinue any other activities that may also be taking up bandwidth, such as streaming videos or downloading data, or running memory-intensive software.

    • Minimize shared activity on your network. If others are using your network at the same time you’re trying to upload your video, you might want to try holding off on your upload until a time when it’s less busy.

    • Try a different time of day. There are certain times when there's more internet traffic in general, making any upload go more slowly. The internet tends to be less busy in the early morning hours, then be very busy from 10 a.m. to 2 p.m. There’s also some slow time in the middle of the night (between midnight and 3 a.m.) as internet providers do network maintenance.

    • Update your equipment, if you can. A faster router can make a huge difference in upload speed.

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